我盡力了 From: FOCUS Sport Club ST-Line vehicle owner club To: Ford Lio Ho Motor Company Primary purpose:
This is a announcement regard to one of your authorized dealer(CHUNG TAI motor Company).Their maintenance department lose a vehicle while the vehicle was in process of maintaining
Explanation:
1. Mr.Deng, who is a FOCUS ST owner, delivered his vehicle to the service department for maintaining in 02/2008, after several weeks of waiting for parts arriving and repairing, the service department unexpectedly told the vehicle owner that the vehicles was stolen. Afterwards the vehicle owner reported immediately to the police, and then this authorized dealer was inquired by the vehicle owner and they finally admitted that the maintenance department has not established any surveillance video recording equipment. In addition, the night before the vehicle was stolen. The maintenance department did not activate the security system after turning it off. Besides, the vehicle’s key was left alone in the vehicle after the maintenance work was done.
2. This kind of poor management behavior was absurd and unacceptable. This dealer ignored the importance of customer vehicle’s security. It was an extremely odd situation and it also disobeyed the common sense. Also, it seems to provide an easy access for thief to steal vehicles easily.
3. After this dealer lost the vehicle, the processes of their response was lack of sincerity and carelessly. After a week, the dealer just let the insurance company to handle this situation until March 18. They still not took this problem seriously.
On March 24, this dealer only provides a secondary plan. They refuse to compensate a same model car because they stated that there is no one left. They also refuse to provided the accurate amount of money that has an equal value of the stolen vehicle,
4. The main policy of your company is to take care of customer's degree of satisfaction and provides a professional service quality (Quality Care).However,this authorized dealer of your company totally ignores customer’s right. This situation happened already three weeks; this dealer just repeatedly delayed the process and tried to avoid this problem. Actually, they still does not have compensates owner’s loss at all.
5. This vehicle-losing accident is totally unacceptable by general vehicle owner. People cannot believe this situation and absolutely cannot accept the matter. In order to protect our consumer rights and avoids further damages that cause by this situation to your company. We require that you to send some higher managers who can take care of this problem as soon as possible.
Appendix:
This dealer’s maintenance department has the following several unacceptable errors:
1. Vehicles key was left alone on the vehicle
2. After turning off the security system, the service department did not activate the security system again, it causes thief can drive the vehicle away easily.
3. The service department does not have any surveillance video recording equipment.
Therefore, the vehicle owner requests the dealer to compensate a same model FOCUS ST new vehicle and compensates the additional amount of money of aftermarket parts that the owner purchased and installed on the vehicle.
Your company should subscribe establish proper procedure for each vehicle which enters maintenance service department and hands over standard of operational procedure for each vehicle. In addition, strictly requests your respective dealers to improve management system correctly. Also try to avoid this vehicle-losing problem again. Therefore, our general vehicle owners can return to the original factory maintenance department for repairing or maintaining without any scary in the future.
|
|
|
|
